1. Information We Collect

We may collect the following personal information when you visit our website or interact with us:

When placing an order, quote request, or enquiry:

• Full Name

• Email Address

• Phone Number

• Delivery or Billing Address

When using our website or marketing tools:

• IP address

• Device and browser details

• Website usage data

• Cookies and tracking data

When using finance options (e.g., SilverChef, Zip, Humm):

• Contact details required to refer your enquiry

• Any finance-related information you voluntarily provide

We do not collect ABN or business registration details unless voluntarily provided.

2. How We Collect Information

We collect information through the following:

• Website checkout, quote forms, and contact pages

• Email or phone communication

• Live chat tools

• Newsletter and marketing sign-up forms

• Cookies and analytics tracking (Google Analytics, Meta Pixel)

3. Use of Personal Information

We use your information to:

• Process and deliver orders

• Provide quotes and respond to enquiries

• Arrange finance or product information where requested

• Send invoices, confirmations, and updates

• Provide customer service and warranty support

• Improve website performance and user experience

• Send marketing updates where you have opted in

• Prevent fraud and ensure site security

4. Disclosure to Third Parties

We may share your information with trusted third parties where necessary, including:

Service Providers:

• Website hosting and IT support

• Email and SMS marketing platforms (e.g., Mailchimp/Klaviyo)

• Live chat and CRM systems

• Google Analytics and Meta advertising tools

Payment Processing (Stripe):
Your payment details are processed securely through Stripe. We do not store your full payment information.

Finance Partners (e.g., SilverChef, Zip, Humm):
If you request finance, we may pass on relevant contact details for processing your enquiry.

Delivery and Logistics Providers:
For shipping orders.

We do not sell or rent your information to third parties.

5. Marketing Communications

If you subscribe to updates or place an order, we may send you marketing emails or promotions. You can unsubscribe at any time using the link in the email or by contacting us directly.

6. Cookies & Tracking Technologies

Our website uses cookies and pixels to improve your experience and marketing relevance. These include:

• Google Analytics (traffic monitoring)

• Meta Pixel (advertising optimisation)

• Session and functional cookies

You can disable cookies via your browser settings, but certain site features may not function correctly.

7. Data Storage & Security

We take reasonable measures to protect your information from misuse, loss, and unauthorised access. Data may be stored securely in Australia or via trusted providers overseas that comply with industry security standards.

8. Access and Correction

You may request access to the personal information we hold about you, or ask for corrections if it is inaccurate. Contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a privacy request, please contact:

BENDGS Catering Kitchen Equipment
Email: info@bendgs.com.au
Phone: 1300 434 125
Website: https://bendgs.com.au

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on bendgs.com.au with the updated effective date.