Australian Owned Family Business

Delivery Terms & Conditions

bens delivery policy

1. Australia-Wide Delivery

We deliver commercial kitchen equipment across all metro and regional areas in Australia, including:

  • Sydney, Melbourne, Brisbane, Adelaide and Perth
  • Gold Coast, Sunshine Coast, Hobart and Darwin
  • Regional areas across NSW, QLD, VIC, SA, WA and NT

Delivery timeframes depend on stock availability, product type and your location.

2. Order Processing Time

Orders are typically processed and prepared for dispatch within 1 to 2 business days of payment being received. Processing times may be longer during peak periods, sale events, or for made-to-order and custom items. We’ll contact you if your order will take longer than expected to process.

3. Delivery Timeframes

  • In-stock items: Usually dispatched within 1 to 3 business days. Delivery to Sydney, Melbourne and Brisbane metro areas typically takes 1 to 3 business days. Delivery to regional areas, Perth and Darwin typically takes 5 to 10 business days.
  • Custom or bulky items: May take 7 to 14 business days or longer, depending on the scope of delivery required.
  • You’ll receive tracking details once your order has shipped.

All timeframes are estimates only. Delays caused by circumstances outside our control, including carrier delays, extreme weather, public holidays or supplier stock issues, may affect delivery times. We’ll keep you updated if a delay is likely to affect your order.

4. Delivery Costs

Delivery costs depend on the size, weight and destination of your order, and are calculated at checkout or provided in your quote. Some products may qualify for free delivery to selected metro areas, this will be clearly stated on the product page. Remote and regional locations may incur additional freight charges.

5. Delivery Site Access

It’s your responsibility to ensure the delivery site:

  • Is accessible by truck or tailgate service
  • Has a clear path for bulky equipment, including sufficient door width and height for the unit to pass through
  • Is attended by someone who can inspect and sign for the delivery

Please let us know in advance if there are stairs, narrow entries or other site restrictions, so we can plan the delivery accordingly.

6. Change of Delivery Details

If you need to change your delivery address or contact details after placing an order, please notify us as soon as possible. Changes requested after an order has been dispatched may not be possible, and additional freight charges may apply if redirection is required.

7. Receiving Your Delivery

  • Someone must be available to sign for the goods at the time of delivery.
  • Please inspect all items immediately upon arrival.
  • If you notice any damage or missing items, notify us within 24 hours and include photos.

8. Kerbside Delivery

Standard delivery is kerbside only, at ground level. Wheel-in, unpacking, positioning and rubbish removal services are available on request.

If you require inside delivery, upstairs delivery, or unpacking and positioning, additional fees apply. Please contact us before placing your order so we can arrange this in advance.

9. Risk and Ownership of Goods

Risk in the goods, including any risk of loss or damage, passes to you once the goods have been delivered to the nominated delivery address. Ownership of the goods remains with Ben’s Hospitality Equipment until payment has been received in full.

10. Failed Delivery Attempts and Storage Fees

A re-delivery fee may apply if a delivery attempt is unsuccessful due to:

  • The recipient being unavailable
  • An unsafe or unreachable delivery site
  • An incorrect address being provided

If goods cannot be delivered or collected within a reasonable timeframe due to circumstances on your end, storage fees may apply, and the order may be subject to our returns and cancellation terms.

11. Installation Not Included

Unless otherwise specified, delivery does not include installation, assembly or plumbing. Please arrange a qualified technician for equipment setup where required.

Installation is typically needed for ice machines, electrical equipment requiring a three-phase connection, gas equipment, and dishwashers. Most other equipment is plug-in and ready to use once connected to a standard power outlet.

Questions or Special Requests?

Need a delivery quote? Have a tight deadline or a site access issue? Call us on 1300 434 125 or email info@bendgs.com.au, we’re here to help.

This delivery policy should be read alongside our Returns Policy and Terms & Conditions.