Austune Commercial Upright Display Freezer with 2 Glass Doors CFG120-2

Manufacturer’s warranty

Manufacturer’s warranties on commercial catering equipment and refrigeration equipment can vary depending on the manufacturer, the type of equipment, and the specific terms and conditions of the warranty. However, industrial warranties on catering equipment and refrigerators typically cover defects in materials and workmanship for a specified period from the date of purchase, generally 1 year or 2 years. For some brands and models, products need to be returned to warehouse for repair. This equipment is usually small such as stick mixer, small ovens or small benchtop equipment. For all other big equipment such as commercial fridges or cooking equipment, on site service is generally provided.

The duration of warranties can range from one year to several years, with some manufacturers offering extended warranties for an additional fee. It’s important to carefully review the warranty documentation provided by the manufacturer to understand what is covered and any limitations or exclusions that may apply.

Common items covered by manufacturer’s warranties for commercial catering equipment:
Parts: Coverage for replacement parts that fail due to defects.
Labour: Some warranties may include coverage for labour costs associated with repairing or replacing defective parts.
Electrical Components: Coverage for electrical components such as motors, switches, and wiring.
Performance: Guarantees that the equipment will perform its intended function under normal operating conditions.

It’s essential for businesses to register their equipment with the manufacturer as soon as it’s purchased to activate the warranty coverage. Additionally, performing proper maintenance and usage guidelines outlined in the manufacturer’s user manuals can help ensure that the warranty remains valid.

Last but not least, manufacturers’ warranties are usually carried out during business hours, so please allow your equipment to be accessed during these hours no matter how your business goes at that time. However, many manufacturers offer after hours service if you agree to pay a portion of increased labour rate during these hours. This is good option for some businesses who are always busy with great numbers of customers in venue throughout the day.+

Return & Refund

Most of our products are dispatched directly from manufacturers’ depot that are usually located in Sydney, Brisbane, Melbourne. Once goods are left from their stocks, manufacturer’s warranty starts to take effect. So, if something happens after dispatch, your valuable equipment and goods are covered by manufacturer’s warranty.

For damaged goods
If delivered goods are damaged in transit or due to negligence of delivery drives, we can arrange exchange or partial refund depending on the status of the unit. If the unit is operational normally with little dent(s) or cosmetic damage, we can offer you a partial refund if you agree on dollar value for refund. If the damaged unit is not acceptable, we can arrange exchange at no cost to you.

For change of mind or incorrect purchase after delivery
This occasion will generally incur 25 – 30% restocking fee of the total purchase price of the item, along with return delivery charge. This will still apply even if you buy other items instead. We will deduct this portion of restocking fee from your payment and will apply the rest to the new invoice if you still like to purchase other products from us. However, we are still working closely with our suppliers and manufacturers on this matter. Some occasions allow 100% credit back instead of refund, and you can use this credit next time you need items from the same manufacturer.

For defective or not repairable items
Any purchased equipment from Bendgs comes with manufacturer’s warranties (from 1 ~ 5 years). During this warranty period, if your equipment breaks down, our partnered manufacturers arrange warranty services on site (some small equipment must return to base to claim warranty). Their technicians will attend, diagnose and repair it. If your good is determined as not repairable by onsite technicians, we will arrange exchange at no cost to you.

Talk to us about any issue you have. Please fill in the service request form or email us at [email protected] with details. Our team will follow it up and contact you back with resolution or outcome